Splasm Software Discussions

I am starting to regret upgrading since my upgrade to v3 had been pretty rocky. Mostly I am running into issue with clicking out of CBP3 to another app and then coming back to CBP3 and CBP3 and finding I am largely locked out of actually doing anything with CBP3 until I quit and relaunch.

By "locked out" I mean that am left without the ability to do much of anything except select an entry. If I right-click (option-click) to categorize or do any other contextual menu options they are all unavailable and greyed out. I look to make sure that I have not left a hidden dialogue box somewhere, but nope, this just randomly happens and I have to quit/relaunch, get as much done as I can before I am locked out of doing any actions again. It definitely sucks.

That's a shame you've been dealing with such issues there! But, we've neither seen anything like that happen during testing here, nor have we heard from any other users experiencing anything similar. So, would you be at all willing to gather some details that should help us understand what all is happening behind-the-scenes there, then send them over to us at support@splasm.com? If so, here's what we'd like to see:

• A System Information report. To create the report, hold the Option (⌥) key on your keyboard while you go to the Apple () menu at the top left corner of your screen and click the System Information… menu item. Release the Option (⌥) key. When the report appears, go to the File menu near the top left corner of your screen, click the Save… menu item, and save the report to your Desktop. Go to your Desktop and attach the report file to your message.

• Your recent log messages. To gather these log messages, click the Finder icon on your Dock, go to the Go menu at the top of your screen and click the Utilities menu item, double-click the Terminal icon, and copy and paste the following command:

log show --info --debug --predicate 'process contains[c] "CheckBook Pro"' --last 14d |gzip > ~/Desktop/Splasm.log.gzip; open -R ~/Desktop/Splasm.log.gzip

Press the Return key on your keyboard and wait, usually less than a minute, until a file named Splasm.log.gzip is highlighted on the Desktop for you. Attach Splasm.log.gzip to your same message, alongside the System Information report.

Thank you for your consideration. Once we've received your email with the requested items attached, we'll have a look and get back to you shortly after!

_________________
Allan Woodall
Phosphorescent Phage
Splasm Software
http://www.splasm.com